Support
Get fast answers from real people, based in the UK, seven days a week.
Ask our 300+ retailers
In their own words
“The Swan support team have a great understanding of our business and listen to our needs, they provide a very personalised service. Being able to simply log a support ticket with screenshots saves us time and we get an almost instant response from the team.”
Louise Bradshaw
Operations Manager at JT Lloyds
“The onboarding process was smooth; the training and support line is superb – everyone is very knowledgeable and happy to help – and we’re very happy with the software.”
Henry Tacey
Managing Director at Shirt Sleeves
“The team were very knowledgeable and able to support us with the whole set up, not just implementation. Even now, months after we went live… the relationship and level of care is still there with extra training when we need it.”
Andy Birt
General Manager & Director at Bobby’s of Bournemouth
“The support team are really helpful and are willing to do whatever it takes to resolve any issues. They have been great with us so far.”
Matt Parsley
IT & web Operations Director at Chepstow Garden Centre
Your support portal
Get the help you need fast. See the status of every support call, and ask about additional out-of-hours support, all from one place.
Your remote access
Away from the till? Log in to your system remotely and pick up exactly where you left off.
Your reporting
Log in to your reporting portal and see exactly how your business is trading, wherever you are.
Support that keeps you trading
From a quick fix to an out-of-hours emergency, we’re here to get you back to business fast.
Fixed, first time
We can access your system remotely. Issues get sorted on the spot.
Full call history
Track every call from log to resolution, in one place.
Multi-site oversight
Monitor support activity across all your sites with your own login.
Out of hours help
Extended support into evenings and weekends, when you need it.
Standard support hours
- Monday to Friday: 8:30 – 17:30
- Saturday: 8:45 – 17:30
- Sunday: 9:30 – 17:00
- Bank Holidays: 8:45 – 17:30
Need extended support?
Need an answer fast?
Call us direct +44 (0) 23 9387 3170
Connect with us on socials
Got a question we haven’t answered?
Speak to a retail expert
Leave your question with us. We’ll get the right expert to support you as soon as possible.